This is an introductory course to Six Sigma concepts and methodologies. It is designed to provide a broad understanding of Six Sigma improvement methodologies, concepts, and language. The term Define-Measure-Analyze-Improve-Control ('DMAIC') methodology is presented here with case studies and practice exercises. This version of the Introductory course is a 'transactional services' version, The focus is on ensuring that each prospective candidate, gain a good understanding of the DMAIC approach, to process improvement on transactional processes; as found in service-oriented industries, including banking, insurance, healthcare, and other financial industries respectively. Since this training is very much hands on practice oriented, as much as a third of your time will be spent working through interactive practice, exercises and online assessments.